About the Role

We are seeking a motivated and technically capable Junior IT & Communications Support Technician to support our internal IT infrastructure and specialist broadcast communications systems. This role is ideal for someone with an interest in IT support, networking, and the live events or broadcast industry who is looking to develop their skills within a fast-paced and technically diverse environment.

The successful candidate will initially work closely with their line manager and senior engineers, gaining hands-on experience before taking ownership of the company’s day-to-day IT support requirements.

Key Responsibilities

Live Event & Broadcast IT Support

Provide responsive technical support and troubleshooting for computer hardware, software, and production network infrastructure, both in-house and for field-based operations when required.

System Deployment & Maintenance

Assist with the preparation, installation, configuration, and maintenance of computer systems, workstations, and network peripherals to a high operational standard.

User Access & Security Management

Create and manage user accounts, remote access tools, and security credentials, ensuring staff have secure and reliable access to company resources including Microsoft 365, SharePoint, and related platforms.

Software & Asset Deployment

Manage routine software installations, updates, and security patches while maintaining accurate records of company IT assets and equipment.

Network Monitoring & Reliability

Monitor and support network infrastructure, including LANs, DNS, firewalls, and VPN services, ensuring reliable and secure connectivity for office and remote users.

Team Collaboration

Work closely with senior engineers and operational teams to resolve technical issues efficiently and support warehouse, office, and project workflows.

Website & Digital Content Management

Assist with maintaining and updating the company website using WordPress, ensuring content remains current and professionally presented.

Corporate Email Branding

Manage and maintain company-wide email signatures and branding using Exclaimer, ensuring consistency across all internal and external communications.

Broadcast Communications Training & Development

The successful candidate will receive training from senior engineers in the configuration, operation, and maintenance of industry-standard broadcast communications systems.

Areas of development include:

• Riedel Artist and Bolero digital matrix intercom systems
• VoIP communications networks
• FreeSpeak wireless talkback and beltpack systems
• Motorola professional radio systems
• Glensound broadcast commentary systems and audio interfaces

This role offers a unique opportunity to develop specialist technical skills within the broadcast and live events industry.

Salary

£14.50 – £16.00 per hour (£30,000 – £33,000 per annum)

This salary is considered competitive for the level of experience required and is expected to attract strong graduate and post-graduate candidates.

Working Hours

• Monday to Friday: 09:00 – 17:30
• Additional paid overtime will be required as business needs dictate
• Weekend work required (approximately 1 in 6 weekends)

Location

• Office-based role
• Remote working: No

Requirements

Essential

• Previous experience within the Audio-Visual (AV) industry
• Strong interest in IT systems, networking, and technical problem-solving
• Excellent communication and organisational skills

Preferred

• Minimum 1 year of Audio-Visual industry experience
• Full UK driving licence

Employment Type

• Full-time
• Permanent

Benefits

• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Discounted gym membership

Contact

Please contact us via our contact page if you are interested in the role.